Shipping Policy

Pet Demo ships products to customers worldwide.

Shipping availability, shipping cost, fulfillment location, and delivery estimates may vary depending on the product, destination, supplier, and fulfillment method.

Processing and delivery times

Processing and delivery times vary by product and destination.

Because Pet Demo works with multiple fulfillment sources, we do not provide one universal processing or delivery timeframe for every item.

Available shipping estimates and shipping options will be shown where applicable during checkout or provided with your order information.

Shipping costs

Many Pet Demo products include free shipping within the United States. However, free shipping is not available for every item or destination.

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

Separate shipments

If you order multiple products, your order may be fulfilled from different locations.

As a result, items from the same order may arrive in separate packages and at different times.

You may receive more than one shipment confirmation or tracking number.

Order tracking

When tracking information is available, it will be provided after your order ships.

Tracking updates are provided by the applicable carrier or delivery service and may take time to appear after shipment.

Order changes and cancellations

Orders may only be changed or canceled before fulfillment begins.

Once an order has entered fulfillment or has been shipped, we may not be able to change the shipping address, modify the order, or cancel it.

If you need to request a change or cancellation, contact us as soon as possible at lilithwaters2@gmail.com.

Incorrect shipping addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned, delayed, lost, or requires reshipment because an incorrect or incomplete address was provided, the customer is responsible for any additional shipping or reshipping costs.

Delivered but missing packages

If your tracking information shows that your package was delivered but you cannot locate it, please first contact the carrier or delivery service responsible for the shipment.

The carrier may be able to provide delivery confirmation, location details, or additional information.

If you still need assistance after contacting the delivery service, contact Pet Demo at lilithwaters2@gmail.com.

International shipping, customs, and import charges

Pet Demo ships internationally where shipping service is available.

International orders may be subject to customs duties, import taxes, brokerage fees, handling charges, or other fees imposed by the destination country or carrier.

These charges are not included in the product price or shipping charge unless explicitly stated otherwise and are the responsibility of the customer.

Customs processing may also cause delivery delays that are outside Pet Demo's control.

Shipping delays

Delivery delays may occur because of weather, carrier disruptions, customs processing, holidays, high shipping volumes, incorrect address information, or other circumstances outside our control.

We will provide available shipment and tracking information when possible, but we cannot guarantee carrier delivery dates.

Contact us

For shipping questions or order assistance:

Pet Demo
715 Fairway Drive
Mebane, NC 27302
United States

Email: lilithwaters2@gmail.com
Phone: +1 (702) 343-9897